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Troubleshooting Guide

Photo Upload Rejected? Here's the Exact Fix

Match your portal error message to the technical solution. Fix file size limits, dimension mismatches, DPI header errors, and signature rejection instantly.सरकारी फॉर्म में फ़ोटो या सिग्नेचर रिजेक्ट क्यों होता है और इन 9 गलतियों को कैसे तुरंत ठीक करें।

Interactive Error Finder & Decision Helper

Type the error message your portal threw or filter by category to get the instant solution.

Portal Error

File size exceeds maximum allowed limit (e.g. >50 KB or >20 KB)

Technical Fix: Your camera photo contains multi-megapixel raw data. Downscale resolution slightly and compress with binary search quality.

Portal Error

File size is less than minimum limit (e.g. <20 KB on SBI or <10 KB on SSC)

Technical Fix: Portal checks the minimum floor as well. Enable auto-padding to safely pad with standard JPEG comments without changing pixels.

Portal Error

Dimensions do not match specifications (e.g. Must be 200 x 230 px)

Technical Fix: Do not stretch. Use the Pixel Resizer with Aspect Ratio lock, or crop to the exact rectangular ratio required.

Portal Error

Invalid file format. Only JPEG / JPG allowed

Technical Fix: You uploaded a PNG, WebP, or iPhone HEIC file. Renaming the extension is not enough; re-encode the actual binary streams to standard JPEG.

Portal Error

Resolution must be 200 DPI or 300 DPI (Common on PAN & UPSC)

Technical Fix: Camera exports default to 72 DPI. Write the standard JFIF APP0 density header tag into your JPEG file.

Portal Error

Blurry signature / Smudged handwriting rejected by verification officer

Technical Fix: Sign with dark black ink on unlined white printer paper in bright room lighting. Crop tightly to remove grey margins.

Comprehensive Error Message Resolution Table

Portal Throws:“File size must be between 20 KB and 50 KB (or 10 KB to 20 KB)”
Why this happened:

Your file is either too large (e.g. 52 KB) OR compressed too small (e.g. 18 KB). Bank and railway portals check both the ceiling AND floor.

How to fix:

Use our exact KB resizer with Auto-Padding enabled. It hits the safe middle target (e.g. 35 KB).

Open 50 KB Tool
Portal Throws:“Invalid image dimensions / Width and Height do not match specifications”
Why this happened:

Uploading a square (1:1) photo to a rectangular portal (e.g. 200 × 230 px on SBI/IBPS).

How to fix:

Lock your dimensions to the exact requested pixels using our Pixel Resizer.

Open Pixel Resizer
Portal Throws:“Only JPEG / JPG format is accepted”
Why this happened:

You uploaded a PNG, WebP, or iPhone HEIC file. Some browsers rename .png to .jpg without converting the internal binary format.

How to fix:

Use our JPG Optimizer to re-encode the actual binary streams into standard JFIF JPEG.

Open JPG Optimizer
Portal Throws:“Resolution must be 200 DPI / 300 DPI”
Why this happened:

Standard phone camera images have 72 DPI metadata. Portals like PAN Card or UPSC check DPI headers.

How to fix:

Use our Change DPI tool to write the 200/300 DPI JFIF header tag in 1 second.

Open DPI Tool
Portal Throws:“Signature rejected: Poor contrast / Smudged / Capital letters”
Why this happened:

Signing with faint ink, dark room shadows, ruled notebook lines, or signing in BLOCK CAPITALS.

How to fix:

Sign in running handwriting on white unlined paper with dark black ink under bright light.

Open Signature Resizer

Pre-Submission Checklist to Avoid Rejection

1

1. Check File Size Range (Not Just Maximum)

Ensure your file size is above the minimum (e.g. at least 20 KB for SBI, at least 30 KB for RRB).

2

2. Verify Background is Plain White

Portals automatically reject photos taken outdoors or with patterned wallpapers in the background.

3

3. Clean Filename (No Special Characters or Spaces)

Government portals often crash on files named "my photo (1).jpg" or "IMG_2026@#.jpg". Rename your file simply to "photo.jpg" or "signature.jpg".

4

4. Both Ears & Neutral Expression

Ensure hair is tucked behind your ears, eyes are looking straight into the lens, and your mouth is closed.

Filename Bug on Indian Portals

Never use spaces or special characters in your photo filename. Rename your file to photo.jpg or signature.jpg before uploading to prevent server script timeouts.

Portal Upload Rejections – FAQ

Portals often have a hidden minimum limit (e.g. 20 KB), or require exact pixel dimensions (like 200 × 230 px), or reject files saved with CMYK color profiles.

सरल हिंदी में समझें:क्योंकि कई पोर्टल में न्यूनतम सीमा (जैसे 20 KB) होती है, या पिक्सेल माप गलत होता है, या फ़ाइल का कलर मोड RGB की जगह CMYK होता है।
D
Devendra Sharma(Lead Systems Architect)

Verified against current official recruitment bulletins and notifications.

Reviewed by Pooja Verma